1. Acceptance of Terms
By accessing and using the services provided by Sprightly Breeze Tours ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Sprightly Breeze Tours.
If you do not agree to these Terms, please do not use our website, book our tours, or engage with our services in any way.
2. Company Information
Business Name: Sprightly Breeze Tours
Address: 28 Caroline Dr, Allenby Gardens SA 5009, Australia
Phone: +61 402 369 327
Email: [email protected]
ABN: [Australian Business Number]
Tourism License: [License Number]
3. Services Description
Sprightly Breeze Tours provides guided tour services throughout Australia, including but not limited to:
- City tours and cultural experiences
- Nature and wildlife adventures
- Aboriginal cultural tours
- Custom and private tour packages
- Transportation and accommodation arrangements
- Expert guide services
All tours are subject to availability, weather conditions, and operational requirements.
4. Booking and Reservations
4.1 Booking Process
- Bookings can be made through our website, phone, or email
- All bookings require a deposit to secure your reservation
- Full payment is required at least 14 days before the tour date
- We reserve the right to cancel bookings with insufficient payment
4.2 Confirmation
- Booking confirmation will be sent within 24 hours of payment
- Confirmation includes tour details, meeting points, and contact information
- Customers are responsible for verifying all details in the confirmation
4.3 Group Bookings
- Group bookings (8+ people) may be eligible for discounts
- Group leaders are responsible for all participants in their group
- Special terms may apply to group bookings
5. Payment Terms
5.1 Pricing
- All prices are in Australian Dollars (AUD) unless otherwise stated
- Prices include GST where applicable
- Prices are subject to change without notice until booking confirmation
- Additional charges may apply for special requests or changes
5.2 Payment Methods
- Credit cards (Visa, MasterCard, American Express)
- Bank transfers for advance bookings
- Cash payments may be accepted for certain bookings
5.3 Deposit Requirements
- Standard tours: 25% deposit required
- Multi-day tours: 50% deposit required
- Custom tours: Deposit amount varies based on requirements
6. Cancellation and Refund Policy
6.1 Customer Cancellations
- More than 14 days before tour: Full refund minus 10% processing fee
- 7-14 days before tour: 50% refund
- 3-6 days before tour: 25% refund
- Less than 3 days or no-show: No refund
6.2 Company Cancellations
- Full refund if we cancel due to insufficient bookings (minimum 7 days notice)
- Full refund if we cancel due to weather or safety concerns
- Alternative tour dates or credit may be offered
6.3 Weather-Related Cancellations
- Tours may be cancelled or modified due to extreme weather
- Safety is our primary concern in all weather decisions
- Refunds or rescheduling options will be provided
7. Tour Participation Requirements
7.1 Age Requirements
- Children under 12 must be accompanied by an adult
- Some tours may have minimum age restrictions for safety reasons
- Student and senior discounts may be available with valid ID
7.2 Health and Fitness
- Customers must disclose any medical conditions or mobility limitations
- Some tours require moderate physical fitness
- We reserve the right to exclude participants who may endanger themselves or others
7.3 Conduct Requirements
- Respectful behavior towards guides, other participants, and local communities
- Compliance with all safety instructions and guidelines
- No illegal activities or substances
- Appropriate dress code for cultural and environmental requirements
8. Safety and Liability
8.1 Safety Measures
- All guides are trained in first aid and emergency procedures
- Safety equipment is provided where necessary
- Emergency contact procedures are established for all tours
- Regular safety assessments are conducted
8.2 Customer Responsibilities
- Follow all safety instructions provided by guides
- Inform guides of any safety concerns immediately
- Use provided safety equipment properly
- Stay with the group unless authorized otherwise
8.3 Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the cost of the tour booked
- We are not liable for indirect, consequential, or special damages
- Customers participate at their own risk
- Travel insurance is strongly recommended
9. Insurance
- Sprightly Breeze Tours maintains comprehensive public liability insurance
- Our insurance covers tour operations and guide services
- Customers are responsible for their own travel and medical insurance
- We strongly recommend comprehensive travel insurance for all participants
- Travel insurance should cover medical expenses, trip cancellation, and personal belongings
10. Intellectual Property
- All website content, including text, images, and logos, is our intellectual property
- Customers may not reproduce or distribute our content without permission
- Photography during tours is permitted for personal use only
- Commercial use of tour-related photos requires written consent
- We reserve the right to use photos of tours for marketing purposes unless customers opt out
11. Privacy and Data Protection
- Customer information is collected and used in accordance with our Privacy Policy
- We implement appropriate security measures to protect customer data
- Personal information may be shared with tour suppliers and emergency contacts
- Marketing communications require customer consent
- Customers may request access to or deletion of their personal data
12. Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters, extreme weather, or environmental conditions
- Government restrictions, terrorism, or security threats
- Transportation strikes or mechanical failures
- Pandemic or health emergency declarations
- Other unforeseeable events or circumstances
In such cases, we will work with customers to provide alternative arrangements or refunds where possible.
13. Dispute Resolution
13.1 Initial Resolution
- We encourage direct communication for resolving concerns
- Complaints should be submitted in writing within 30 days
- We will investigate and respond to complaints promptly
13.2 Mediation and Arbitration
- Unresolved disputes may be subject to mediation
- Binding arbitration may be required for certain disputes
- Disputes will be governed by South Australian law
13.3 Consumer Rights
- These terms do not exclude Australian Consumer Law rights
- Customers may have additional rights under consumer protection legislation
- Contact the Australian Competition and Consumer Commission for consumer rights information
14. Modifications and Updates
- We reserve the right to modify these Terms at any time
- Changes will be posted on our website with the effective date
- Continued use of our services constitutes acceptance of modified Terms
- Significant changes will be communicated to customers via email
- Existing bookings remain subject to the Terms in effect at booking time
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely achieve the intended purpose.
16. Governing Law
These Terms are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes will be subject to the jurisdiction of South Australian courts.
17. Contact Information
For questions about these Terms of Service, please contact us:
18. Acknowledgment
By booking a tour or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also confirm that you have the legal authority to enter into this agreement.
These Terms constitute the entire agreement between you and Sprightly Breeze Tours regarding the use of our services, superseding any prior agreements or understandings.